For the purposes of considering a customer complaint in relation to collector items purchased by mail order at the online shop, the collector items being the object of a complaint shall be delivered to the following address: Narodowy Bank Polski, Departament Emisyjno-Skarbcowy, ul. Świętokrzyska 11/21, 00-919 Warszawa, with a note “Sklep internetowy/reklamacja”(“Online shop/Customer complaint”), accompanied by a protocol whose template constitutes Annex 2 to the Resolution and a fiscal receipt or a copy of VAT invoice, as the proof of making the purchase.

DES shall consider the customer’s complaint not later than within 14 days upon the complaint delivery to NBP.

Complaint protocol