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For the purposes of considering a customer complaint in relation to collector items purchased by mail order at the online shop, the collector items being the object of a complaint shall be delivered to the following address: Narodowy Bank Polski, Departament Emisyjno-Skarbcowy, ul. Świętokrzyska 11/21, 00-919 Warszawa, with a note “Sklep internetowy/reklamacja”(“Online shop/Customer complaint”), accompanied by a protocol whose template constitutes Annex 2 to the Resolution and a fiscal receipt or a VAT invoice, as the proof of making the purchase.

DES shall consider the customer’s complaint not later than within 14 days upon the complaint delivery to NBP.

Complaint protocol