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Product returns

1. An individual recipient may return the collector items purchased at the online shop within 14 days from the date of their delivery by courier service or their collection at the NPB Regional Branch in Warsaw.
2. Returns of collector items shall be made at the customer’s expense to the following address: Narodowy Bank Polski, ul. Świętokrzyska 11/21, 00-919 Warszawa, with a note „Sklep internetowy” (”Online shop”), by post or courier service; NBP refunds the shipping cost in accordance with paras. 3 and 4.
3. The return of collector items by courier shall be made in intact, original security packages and must be accompanied by the cash register receipt. NBP shall, within 14 operating days from the date of the delivery of the collector items to the address specified in para. 2,

1) refund the equivalent of the amount due together with the shipping costs:

a) via bank transfer to the bank account from which the payment originated or
b) to the card used for making payment.

2) send a correcting invoice – where a document confirming the sale is a VAT invoice – to the correspondence address or e-mail address indicated by the customer.

4. The return of collector items collected at the NBP Regional Branch in Warsaw shall be made together with the fiscal receipt. NBP shall, within 14 operating days from the date of collection of the collector items:

1) refund the equivalent of the amount due:

a) via bank transfer to the bank account from which the payment originated or
b) to the account of the card used for payment, or
c) in cash at the NBP Regional Branch in Warsaw.

2) send a correcting invoice – where a document confirming the sale is a VAT invoice – to the correspondence address or e-mail address indicated by the customer.

Declaration of retracting from the distance contract.