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Product returns

1. The individual recipient may return collector items purchased via the online shop within 14 days from the date of their delivery by courier or collection in the NBP Regional Branch in Warsaw.

2. The return of collector items is made at the Customer’s expense to the following address: Narodowy Bank Polski, ul. Świętokrzyska 11/21, 00-919 Warszawa, with the annotation “Sklep internetowy", by way of postal or courier delivery; NBP shall reimburse the cost of the delivery in accordance with par. 3 and 4.

3. The return of collector items delivered by way of courier delivery shall take place in the intact, original secure packaging, together with the cash register receipt or VAT invoice. NBP will refund within 14 operating days from the delivery of the returned collector items to the address given in par. 2, the equivalent of the amount due, together with the return shipping costs:

1)     by bank transfer to the bank account from which the payment was made, or

2)     to the account of the card used for making the payment.

4. The return of collector items collected in the NBP Regional Branch in Warsaw shall take place together with the cash register receipt or the VAT invoice. NBP will refund within 14 operating days from the date of delivery of the collector items to the address given in par. 2, the equivalent of the amount due:

1)    by bank transfer to the bank account from which the payment was made, or

2)    to the  account of the card used for making the payment, or

3)    in cash in the NBP Regional Branch in Warsaw.

Declaration of retracting from the distance contract.